2008/1/29, Sune T. Tougaard <stt@lyngsoesystems.com>:

I've (almost) made a simple (maybe too simple) html forms based interface for the customer interface, instead of the textarea.

Been looking a bit into a few wysiwyg editors to replace the textarea, and the way most of them are implemented, gave me the idea to just make the textarea "Body" a hidden input type, and then just filling that hidden input with the contents of the form on submit.

Client-side and relies on javascript, but i think that the standard interface also is (please correct me if i'm wrong).

The ticket ends up looking as a plain-text ticket, but that doesn't matter, as long as the input-phase is appealing to the customer.

Don't know much html, perl or javascript, but still i managed to do it, so almost anyone should be able to.

I can share, if you like, but i'd like to clean it up a bit first... ;-)

--
/Sune

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Miguel Dias
Sent: 29. januar 2008 16:27
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] pre-sales oriented

Ok,
And there is any way to have one template that can be charged on new ticked for example:
Name:____
Company:____
Machine:___
Serial number:___

I'm trying to implement OTRS to my company, and I would like to make it so customized as possible.
Best Regards.

2008/1/29, Nils Breunese (Lemonbit) <nils@lemonbit.nl>:
Miguel Dias wrote:

> I have read in the offical site that the OTRS was pre-sales oriented
> can some one tell me how.

The site says: "The system is built to allow your support, sales, pre-
sales, billing, internal IT, helpdesk, etc. department to react
quickly to inbound inquiries." OTRS is not specifically targeted at
pre-sales, that's just an example of what you can use it for.

> And if there is any template that I can use for ticket instead of
> plain text

I don't believe OTRS supports HTML mail out of the box.

Nils Breunese.
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