Helpfull! Thanks.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bogdan Iosif
Sent: donderdag 18 oktober 2012 12:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] otrs.GenericAgent.pl -[c db] FAQ?

AFAIK - I'm relatively new to OTRS:

withOUT "-c db"

causes execution of jobs defined directly in Perl code and called from %OTRS_HOME%/Kernel/Config/GenericAgent.pm. Next to this file you'll also see a GenericAgent.pm.example file containing demo code for jobs of this type.
the cron schedule for this entry dictates the schedule for this kind of jobs

with "-c db"

causes execution of jobs stored in OTRS database and configured via GUI (ADMIN >> GenericAgent)
the cron schedule for this entry doesn't directly dictate the execution schedule of Generic Agent jobs configured in GUI. The GUI configured schedule does that and this cron schedule entry provides just the opportunity to evaluate the GUI configured schedule.

/bogdan

On Thu, Oct 18, 2012 at 1:38 PM, Frans Stekelenburg <frans.stekelenburg@netdialog-int.com> wrote:

One for the FAQ maybe, what is functional the difference between:

$HOME/bin/otrs.GenericAgent.pl

and

$HOME/bin/otrs.GenericAgent.pl -c db

to me the scripting part appears poorly documented..

Frans

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