Hi Jim, On Tue, Jun 17, 2003 at 04:20:09PM +0100, Jim Wight wrote:
We operate with a dummy agent whose sole purpose is to be notified of new requests in our Incoming queue. The agent's mail address is an alias for the agent, from a group of real agents working a weekly rota, currently on duty. [...] been activity on their tickets when they return, but OTRS (1.1.1-01) doesn't allow multiple addresses, i.e. a comma-separated list of addresses, as an agent email address. The error message hints that the address is not RFC822 compliant.
Would that be easy to change?
There is a config option for email address checks. Turn it of with [Kernel/Config.pm] $Self->{CheckEmailAddresses} = 0; [...]
Jim
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --