I am trying to add the following tag to my survey but it does not pull any data.

<OTRS_CUSTOMER_SUBJECT[20]>

Does anyone know a trick to getting the subject to appear in the survey email so users know which ticket they are responding to? I’m on OTRS 3.0.8.

Thanks,

Kirby L. Fell

Director of Educational Technology

Cambrian School District

4115 Jacksol Drive

San Jose, CA 95124