When you integrate with AD, doesn’t AD take over as the authentication mechanism? I have also noticed an ldap sync toll in the OTRS bin directory, the only problem with this script is it only syncs admin users and not customers
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Thursday, May 21, 2009 10:46 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Mass import users
Hi Maurice,
What you could do is write a small script that calls bin/otrs.addUser:
otrs.addUser [-f firstname] [-l lastname] [-p password] [-g groupname] [-e email] username
if you define -g with a valid group name then the user will be added that group
And of course, if possible, an integration with Active Directory would be MUCH better.
http://doc.otrs.org/2.3/en/html/x1709.html#configuration-agent-auth-backend-...
You can also combine these two; use an initial load via otrs.addUser to set up the agents, and then manage them using AD and with AD authentication and synchronization.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, May 20, 2009 at 03:10, Maurice James