On Tue, 19 Oct 2004 13:24:33 +0300, Erol YILDIZ
And still it says Need CusrtomerID!!! when I try to login a customer account..
On Tuesday 19 October 2004 13:01, Erol YILDIZ wrote:
I am using 1.3.1.. There was a mistake in the config file and now it looks like below..
# CustomerUser # (customer user ldap backend and settings) $Self->{CustomerDefaultState} = 'new'; $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # # ldap host Host => '10.0.0.1', # # ldap base dn BaseDN => 'dc=kemerkoy,dc=k12,dc=tr', # # search scope (one|sub) SSCOPE => 'sub', # # The following is valid but would only be necessary if the # # anonymous user does NOT have permission to read from the LDAP tree # UserDN => '', # UserPw => '', # # in case you want to add always one filter to each ldap query, use # # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # AlwaysFilter => '', # # if your frontend is e. g. iso-8859-1 and the charset of your # # ldap server is utf-8, use this options (if not, ignore it) SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, # # customer uniq id CustomerKey => 'uid', # # customer # CustomerID => 'uid', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], AdminSetPreferences => 0, Map => [ # # note: Login, Email and CustomerID needed! # # var, frontend, storage, shown, required, storage-type, http-link, readonly # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ], # [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], # [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'uid', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], ## [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], ], };
On Tuesday 19 October 2004 12:00, Yann Richard wrote:
Hi,
Which version of OTRS you use ?
I had the same problem with a custom version of OTRS 1.2 with CVS backport (to have LDAP feature) and if my memory still good, I have added this to my Kernel/Config.pm:
# CustomerDefaultState # (default state of new customer tickets) $Self->{CustomerDefaultState} = 'new';
This already exist in the Kernel/Config/Default.pm in OTRS 1.3.
Regards,
Yann Richard.
On Tue, 19 Oct 2004 11:28:37 +0300, Erol YILDIZ
wrote:
Hi,
I have the configuration below for cutomers to authenticate via ldap and I get "Error: Need CustomerID". Any ideas?
Thanks
# This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '10.0.0.1'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=kemerkoy,dc=k12,dc=tr'; $Self->{'AuthModule::LDAP::UID'} = 'uid';
# Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) # $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; # $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) $Self->{'AuthModule::LDAP::UserAttr'} = 'uid'; # for non ldap posixGroups objectclass (with full user dn) # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=Administrator,dc=kemerkoy,dc=k12,dc=tr'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'w84megirl';
# in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, };
# UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { #DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'suseMailAcceptAddress', CustomerID => 'suseMailAcceptAddress', };
-- Erol YILDIZ HEV Okulları Kemerköy IT Departmanı http://www.kemerkoy.k12.tr _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System?
-- Erol YILDIZ HEV Okulları Kemerköy IT Departmanı http://www.kemerkoy.k12.tr _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System?
Any chance that you are using Active Directory? If so, Active Directory does not contain a field "uid". CustomerKey, CustomerID, and any other item that contains "uid" needs to be changed to "sAMAccountName". If you are not using Active Directory, then "need CustomerID" means exactly that. It is looking for a CustomerID in the field "uid" and cannot find one. Use an LDAP browser to look at the actual structure of your LDAP and see what information is really contained behind the scenes. I recommend Softerra LDAP browser. It is free. Hth, Tyler Hepworth