for the agents i assign with $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} the correct roles, and with $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} i assign the inital group... How i can do the same with the customers?.... i have more queue, and a have to activate them in function of the user... fore example... if a customer are in particular group in ad, have to write only in queue1/group1....
otrs fileter the email if you aren't a customer in database, but with ad login, no data are in database... how i can: remove the filter, or put the customer data in otrs database and sync (the agent mode)
if i have to login customers form others Ad, how i have to do in the script? i have to logon whit this name "domain\user"... i have to split the login name by my self or there is ant attibute similar to sAMAccountName that have the complete name?

thanks fot the help

On 7 July 2012 13:38, Gerald Young <crythias@gmail.com> wrote:

This means that there is no sAMAccountName that matches adone\agent1 in Active Directory. That's highly likely as most sAMAccountName are simple usernames.

On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard <mike@znuny.com> wrote:

Hi Stefano,

On 7/6/12 18:24 , Stefano Ricci wrote:

now i solve the error 187... but i have this response

[Fri Jul 6 18:18:45 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan', Filter='(sAMAccountName=adone\\agente1)', (REMOTE_ADDR: xxxx).
[Fri Jul 6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'adone\agente1'!

You do not have an agent with username "adone\agente1" in OTRS.

You need to create this agent via admin interface first.

mike

--
Mike Eduard
Enterprise Services for OTRS

Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany

P: +49 (0) 30 60 98 54 18-0
F: +49 (0) 30 60 98 54 18-8
W: http://znuny.com

Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg
Managing Director: Martin Edenhofer

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs