Hi all,

is there any out of the box statistic about the average / max time in which tickets are resolved?

Thanks Thorsten
***************************************
Thorsten Kocher
Security and Network Consultant
email: tkocher@spirit21.de
phone: +49 (0) 7031 71496-00
mobile: +49 (0) 172 6377392

SPIRIT/21 AG
Otto-Lilienthal-Strasse 36
71034 Böblingen