[otrs] Agents LDAP Group Sync problem.

10 Aug 2007


      Hi,
             I have implemented Agent Authentication with LDAP Backend.
             But I am facing problem in syncing LDAP Groups to  otrs Groups
            
             My intention is to  sync   cn=infra users to  admin group 
of  the otrs
          
              Below is the ldif for mat of cn=infra group from ldap:
             

dn: cn=infra,ou=Groups,dc=mycompany,dc=net
gidNumber: 602
objectClass: posixGroup
objectClass: top
cn: infra
memberUid: sandeep
memberUid: abinav
description: All Infrastructure members are here

               And following is my Config.pm entries:
  
    $Self->{'UserSyncLDAPGroupsDefination'} = {
        # ldap group
        'cn=infra,ou=Groups,dc=mycompany,dc=net' => {
            # otrs group
            'admin' => {
               # permission
                rw => 1,
                ro => 1,
            },
            'faq' => {
                rw => 0,
              ro => 1,
            },
        },
       };

          Here user is getting authenticated but.User is not coming to 
the admin group  in the otrs.
          Or user is not getting admin privilages.
   I am getting following error:
  [Fri Aug 10 15:07:07 2007][Notice][Kernel::System::Auth::LDAP::Auth] 
User: sandeep (uid=sandeep,ou=People,dc=mycompany,dc=net) authentication 
ok (REMOTE_ADDR: 61.95.200.12).
[Fri Aug 10 15:07:07 2007][Notice][Kernel::System::User::UserUpdate] 
User: 'sandeep' updated successfully (1)!
[Fri Aug 10 15:07:07 2007][Notice][Kernel::System::User::SetPassword] 
User: 'sandeep' changed password successfully!
[Fri Aug 10 15:07:07 2007][Notice][Kernel::System::Auth::LDAP::Auth] 
User: 'sandeep' sync ldap groups cn=infra,ou=Groups,dc=mycompany,dc=net 
to groups!
[Fri Aug 10 15:07:07 2007][Notice][Kernel::System::Auth::LDAP::Auth] 
User: sandeep not in GroupDN='cn=infra,ou=Groups,dc=mycompany,dc=net', 
Filter='(memberUid=uid=sandeep,ou=People,dc=mycompany,dc=net)'! 
(REMOTE_ADDR: 61.95.200.12).
       But cn=sandeep,ou=People,dc=mycompany,dc=net  is in the  
cn=infra,ou=Groups,dc=mycompany,dc=net  group. This you can see from the 
above ldif output.
       Also  ldif entry for the sandeep is as below(only relevent part)

dn: uid=sandeep,ou=People,dc=mycompany,dc=net
uid: sandeep
sn: Sandeep A.S
mail: sandeep@mycompany.net

      So  what will be the problem for this  error ?
      Filetering is not proper ?
    
    Thanks
    Sandeep