-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Tonatiuh Medina schrieb:
I'm succesfully using fetchmail to pass email from an IMAP account to the local "otrs" user account. However, the otrs application never picks up the mail from the local user account to the application.
What do I need to look for?
Hi there, maybe you want to use an IMAP-Account directly from the OTRS? The advantage is that there's no trouble with fetchmail, procmail etc. the disadvantage (if it is one) is, that it requires a few more perl modules. There's an opm-package for the 2.1-Framework. With a few changes you may use it in an earlier version. As a matter of fact we did use it in 1.3.2 [*] but we had to change it for 2.x. Anyway, the package can be found here (I'm posting the direct links since this page is available just in German): (1) Accessing IMAP-Accounts from OTRS: http://www.cape-it.de/downloads/Postmaster_IMAP_Account-1.0.1.tar.gz #uses IO::Socket::SSL and Mail::IMAPClient (2) Accessing both, POP3 and IMAP from OTRS http://www.cape-it.de/downloads/PostmasterMailAccount_0.0.8.zip #requires IO::Socket::SSL (when using POP3S or IMAPS), Mail::POP3Client and Mail::IMAPClient [*] can still be found here: http://www.stunet.tu-freiberg.de/~riba/download/otrs_1_3_IMAP_Modul.tgz regards, Torsten - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFF7sfBvXo8m5PgoXQRAsZ9AJsGw88ATy7Y/fQWEDV9L30i3Iiy3wCfdCfd UnvgL1csNGrrrMON/9YRybM= =nnsa -----END PGP SIGNATURE-----