Dear Mr Kumar,

You are obviously having issues with the otrs2 installation package. 

The Debian package (of which the Ubuntu package is derived) is currently no

longer actively maintained, see:
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300

The bug tracker for the Debian package is here:
http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2


If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform
an 'installation from source' as described in the user manual; it will not take
you very long and it is properly documented.

See: http://doc.otrs.org/2.3/en/html/x414.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Thu, May 7, 2009 at 09:00, <raviproff@gmail.com> wrote:
Nobody... Nobody... :(


On May 5, 2009 4:32pm, Ravi Kumar <raviproff@gmail.com> wrote:
> Please help me...
> :( :(
>
> On Mon, May 4, 2009 at 10:25 AM, raviproff@gmail.com> wrote:
>
> Hi
>
> I tried to install otrs2 in ubuntu
> I got below error msg, Please help me
>
> root@ServerOSS:/home/ravi# apt-get install otrs2
> Reading package lists... Done
> Building dependency tree
> Reading state information... Done
>
> otrs2 is already the newest version.
> The following packages were automatically installed and are no longer required:
> pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib
>
> Use 'apt-get autoremove' to remove them.
> 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
> 1 not fully installed or removed.
> After this operation, 0B of additional disk space will be used.
>
> Setting up otrs2 (2.3.2-2) ...
> dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
> *** WARNING: ucf was run from a maintainer script that uses debconf, but
> the script did not pass --debconf-ok to ucf. The maintainer
>
> script should be fixed to not stop debconf before calling ucf,
> and pass it this parameter. For now, ucf will revert to using
> old-style, non-debconf prompting. Ugh!
>
> Please inform the package maintainer about this problem.
>
> Replacing config file /etc/otrs/database.pm with new version
> granting access to database otrs2 for otrs@localhost: already exists.
> creating database otrs2: success.
>
> verifying database otrs2 exists: success.
> populating database via sql... done.
> dbconfig-common: flushing administrative password
> Module perl already enabled
> ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it
>
> dpkg: error processing otrs2 (--configure):
> subprocess post-installation script returned error exit status 1
> Errors were encountered while processing:
> otrs2
> E: Sub-process /usr/bin/dpkg returned an error code (1)
>
> root@ServerOSS:/home/ravi#
>
>
>
> Thanks,
> Ravi
>
>

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