On Tue, May 30, 2006 at 05:40:18PM -0400, Nicolas Karlinski wrote:
I am having an issue with the users permission. It seems that only rw is active. If I unselect the rw permission, the users can not see the queue at all
My issue is I want users to be able to do anything but change the owner
of a ticket, this role should be reserved to managers.
Can someone help me here? Please see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=68 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=68 I think that ACL's solve your problem. NICOLAS KARLINSKI Regards, Christian
-- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ http://www.otrs.com/ :: Communication with success! Thank for your reply. This might help me once the permission issue is fixed: If I select rw, all the other permissions are selected as well, and I can see my differents queues attached to that group. If I unselect rw, then I can select the permissions I want, but in this case, I am not able to see the queue anymore. Am I missing something? Thanks Nicolas Karlinski