Hi Stefan,

i just wanted to give you an update, we solved the issue, we realized that we have a non consistent "customer_user_id" field in the "ticket" table, sometimes there were the users email addresses and sometimes the sAMAccountName.

Though it worked in 2.0.5 it does not work in 2.2.4, we resolved this through manually changing the database and inserting the sAMAccountName where necessary.

Regards
Soeren




Stefan Kulcsar <stefan.kulcsar@Marquardt.de>
Sent by: otrs-bounces@otrs.org

23.11.2007 06:52
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Re: [otrs] Own ticket not showing up





hi soeren,

we have the same issue while upgrading from 1.3 -> 2.2 a solution is
that the customer can click on the "search"-button to search their old
tickets.

--
Stefan Kulcsar


On Thu, 2007-11-22 at 10:23 +0100, Sören Malchow wrote:
>
> Dear all,
>
> we just upgraded from 2.0.5 to 2.2.4,
>
> -> install 2.2.4
> -> dump database from old 2.0.5
> -> run sql upgrade scripts
> -> migrate settings from old to new otrs
>
> The users are authenticated against an Acitve Directory.
>
> After the upgrade all tickets in the frontend are missing, meaning no
> user can see his/her own tickets anymore.
> In the backend everything is fine, and we can see all tickets,
>
> Any ideas ?
>
> Regards
> Soeren
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