Re: [otrs] Ticket number generating problem

Hi Mark, On Thu, Nov 06, 2003 at 10:12:26AM -0000, Mark.Pearson wrote:

I have changed my ticken number generator to autoincrement instead of date which works perfectly for me. When tickets are emailed to OTRS i get the ticket number from the autoincrement generator, however, when I add through phoneview it seems to tag the date at the start of the ticketnumber. Any ideas?

I think you use mod_perl. If yes, restart your webserver and try it again! .-)

Mark Pearson

Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388