Hi Leonardo, the coounter is only active if the WO Agent has accepted this workorder. If the state of the workorder is only in created, then it won't appear in the list. Hth, Markus On 30.11.2010, at 18:22, Leonardo Certuche wrote:
Hello there,
On the current implementation we're supporting, when a workorder is assigned to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being updated. It shows zero (0) even though a workorder is already assigned to him.
The Agent has RW permission under the following groups: itsm-change itsm-change-builder itsm-change-manager users
Am I missing some other configuration?
Thanks in advance,
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Markus Esche Director Customer Development OTRS AG Europaring 4 94315 Straubing Deutschland T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/