Does anyone know if OTRS can be installed on Hosts like: STRATO, 1&1, DOMAINFACTORY etc. ? I tried to install OTRS after un-taring the archive to my HD. I used my FTP-Tool to upload the files onto my webspace. I uploaded the full un-tared and unchanged OTRS folder (with all its content), using FTP. After uploading I tried to run the installer.pl like this: www.xxx.de/otrs/bin/cgi-bin/installer.pl well, what should I say - wihtout success... My webspace is hosted by Domainfactory and all stuff needed by OTRS is installed (Perl, MySQL etc.)... I don't understand the installation guide, because I'm not using my own webserver. So, I don't have shell-access etc... But I know that Domainfactory is using Linux Operating System and Apache Webserver. Well...any hints??? Regard, Sven