You can also create a generic agent to do this.

That's what I use for spam e-mails :)

AJ

From: Rohit <rohit.singh@rsgss.com>
Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: Thu, 16 Jun 2011 10:49:44 +0530
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Subject: Re: [otrs] delete old tickets

Hi,

There is no options from OTRS GUI, you can do from DB side i.e you can truncate the tables, truncate will remove the data from OTRS

Regards

Rohit Singh

rohit.singh@rsgss.com

On June 16, 2011 at 8:52 AM xxx <xwelkin@163.com> wrote:

Hi,

I'm using OTRS 2.4.7 and 3.0.8 , I want to  delete the historical old tickets from OTRS , for exmaple, deleting the tickets generatged before May, 2009 ,but I can't find how to remove these tikets in OTRS GUI.



 Can someone help me?




Thanks



Justin

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