Hi Markus, how about this Kernel/Output/HTML/Standard/ AgentDashboardTicketGeneric.dtl would this work for you? -> http://users.otrs.com/~me/misc/AgentDashboardTicketGeneric.dtl -Martin On 25.08.2009, at 09:22, MMoj@timocom.com wrote:
Hi,
I´m configuring my OTRS and I´m looking for a possibility to show the "priority" color of echt ticket in the Dashboard. Example: A customer creates a ticket with Prio 3 then the ticket color in the dashboard should be '#ffcccc'.
The second thing I want to get to work is, that if the ticket is comming near the "dead time" of an SLA / Service that the Prio and Color should be changed. Lets say the SLA is configured that the solution time is 8 hours. So the color of the ticket should change when the solution time is down to 4 hours and then when the time is down to 2 hours.
Has someone a Script or a hint for me how to make these changes happen?
Mit freundlichen Grüßen / Kind regards Markus Moj Technik
TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489
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