Bump - anyone have any ideas on the issue below? Thanks, Mark From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Shepard Sent: Tuesday, December 21, 2010 9:54 PM To: User questions and discussions about OTRS. Subject: [otrs] AgentTicketZoom: after page load, auto-scrolls to what seems to be random article (3.0.4) All - I'm hoping someone can help me out on this one. I am running v3.0.4, and in Frontend::Agent::Ticket::ViewZoom have set Ticket::Frontend::ZoomExpandSort to 'reverse'. This did almost exactly what I was hoping for - it did change it so the articles are sorted with the most recent on top, but, a few seconds after the page loads (e.g., https://host/otrs/index.pl?Action=AgentTicketZoom;TicketID=1489) the list of articles jumps from showing the most recent (e.g., #19, 18, 17, 16) to some other random grouping (e.g., #4, 3, 2, 1). So while it is still technically sorted correctly, I still have to scroll all the way to the top to see the latest entries. Any thoughts as to whether or not this is expected? Is OTRS trying to jump to the last un-read article? (That seems odd/incorrect if it is, as for one ticket the last un-read article is #55 and it jumps to article #40 on page load, or in the case of the screenshot below, OTRS jumps all the way to the bottom to display articles #1-4 even though I've read everything through article #15 of #19.) FWIW, I have tried on IE and FF, and both browsers are behaving the same. Here's a cropped image of what I see when the page immediately loads... [cid:image001.png@01CBAB3E.7DCB2B20] And then after a few seconds, it drops to the following, without touching anything: [cid:image002.png@01CBAB3E.7DCB2B20] Thoughts? Thanks, Mark
