Hi Alan,

This requires a little change in your custom configuration file. Add the following lines to Custom.pm :

$Self->{'Ticket::Frontend::PreMenuModule'}->{'215-Owner'} =  {
  'Action' => 'AgentTicketOwner',
  'Description' => 'Sets Ticket Owner',
  'Link' => 'Action=AgentTicketOwner&TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Owner'
};

You might need to click on Admin > SysConfig in the user interface afterwards, to rebuild the configuration files.

Now you'll see an 'owner' link in the menu in the AgentTicketQueue - Medium and Large views.

http://dl.getdropbox.com/u/222532/OwnerInQueueView.png

Hope this helps!
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Wed, Aug 12, 2009 at 17:48, Alan McKay <alan.mckay@gmail.com> wrote:
Hey folks,

While I work on that other problem - here is one that is annoying.

When a new ticket comes into the queue, I click on it and before I get
the "owner" option I have to first hit "zoom"

I'd like to have the "owner" link right in that first screen, without
having to zoom.

Can I do that?

thanks,
-Alan

--
“Don't eat anything you've ever seen advertised on TV”
        - Michael Pollan, author of "In Defense of Food"
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