5 Apr
2006
5 Apr
'06
9 a.m.
Hello, We are investigating using OTRS as a helpdesk tool to manage some of our customers. There are just a few questions that I would like to ask in the first instance. 1 - I cannot find where you would add a 'customer' although you can add customer contacts (customer users). Are customers defined as groups? 2 - If I have 1 customer with say 5 sub divisions how would this best be set-up. 3 - is there a way to change the length of the ticket number ie remove that date field from it. best regards Alan. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.