In the Queue view
there are a list of 'quick action' items for each ticket such as Zoom, Priority,
Note, History etc. I'd like to add Remove to this to speed up dealing with
spurious/junk mail. I suspect that I need to add something similar to the
following into the config file:
$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =
{
'Action' =>
'AgentTicketHistory',
'Link' =>
'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}',
'Module' =>
'Kernel::Output::HTML::TicketMenuGeneric',
'Description' => 'Shows the ticket
history!',
'Name'
=> 'History'
};
I'd be grateful for
the exact syntax and apologise if this has been asked
before.
Thanks
Dom