There’s an ‘All’ button next to the amount of tickets in the queue. Pressing it displays the locked tickets too.

With the subject I don’t know, but there should be a config for the max. subject length.

Greez

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David Eco
Gesendet: Donnerstag, 27. November 2008 17:33
An: otrs mailing
Betreff: [otrs] Queue view issue

Hi, I've been a little bit confuse in Queue view. When a ticket is took by one agent, other agent,  even admin/supervisor can't view it in the Queue. How to allow every one, at least the supervisorto view all unclosed tickets in the queue? (Supervisor has full access to every queue already)

Also, the ticket subject in follow-up autoreply doesn't show whole subject like, [Ticket#200811121030] [[...]. In new ticket autoreply is ok. It might be due to the changing in Sysconfig but I don't remember where is.

Can anyone kindly advise? Thank you.


David

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