Hi, is it possible to create interal tickets, eg. if a member of the sales team wants to open a ticket in the helpdesk queue? Basically I'd like to use OTRS for internal communication between the different departments and not only for incoming mails from external customers. My current configuration is one pop3 account for each queue. Mails from a customer to dep1@domain.com will be droped into queue dep1, emails to dep2@domain.com go to queue dep2 etc. This communication works fine as long as the requests come from the customer side (outside). But how do I open as a member of dep1 an "internal" ticket for dep2? Sending an email from my dep1 queue to dep2@domain.com seems to be the wrong way, because in the moment otrs fetches the mail from the dep2 pop3 account, the same sent email is attached to my opend ticket as customer answer. So any ideas how to handle that? Thanks, Marcus