Hello,
There are two places to configure email.
1. Core::Email where you configure sendmail commands and application
2. PostMaster Mail Accounts Where you configure third party email
management like gmail, Office365, etc
Regards
2018-05-10 12:50 GMT-06:00 Johnnie Rucker : Hello Community, We just upgraded to OTRS6 and can not find the SMTP settings in the
Admin. We setup an email account and queue but are getting the error below
- we can connect to pop.gmail. Is anyone familiar with how to resolve this
issue? Please help. Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10
14:49:10 2018 Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,
Direction:Incoming,Transport:Email,ObjectLogType:
Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3:
Can't connect to pop.gmail.com RemoteAddress: 208.73.160.46 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=
Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb; Traceback (23910): Module: Kernel::System::CommunicationLog::_LogError Line: 538 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300 Module: Kernel::System::MailAccount::POP3::Fetch Line: 197 Module: Kernel::System::MailAccount::MailAccountFetch Line: 566 Module: Kernel::Modules::AdminMailAccount::Run Line: 76 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40 root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995 Trying 74.125.141.108... Connected to pop.gmail.com. Escape character is '^]'. ^CConnection closed by foreign host. Thank You, Johnnie Rucker General Manager http://encoreglobalsolutions.com/ ---------------------------------------------------------------------
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