Re: [otrs] Notify sender when empty subject received

I know it's Friday and all, but I didn't really understand any of that. Could you give a short example for dummies like me? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Friday, May 27, 2011 12:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notify sender when empty subject received Sure, you can add the field in the different "Masks", for instance in the AgentTicketNote window. Find the options in SysConfig. By default you can change the title in the FreeText mask. -- Mike On Fri, May 27, 2011 at 09:52, Lars Jørgensen wrote:

Hi Michiel,

Got that, tanks. How about letting the agents change the title field, that you also mentioned? Is that possible?

Lars

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, May 26, 2011 4:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notify sender when empty subject received

Hi Lars,

I meant this sysconfig setting: http://doc.otrs.org/3.0/en/html/Ticket.html#Ticket:Frontend::Agent::TicketOv...

It makes the ticket title appear in the small view rather than the subject of the last article; which makes much more sense in my opinion.

-- Mike

On Thu, May 26, 2011 at 14:06, Lars Jørgensen wrote:

...

Hi Michiel,

Could you please elaborate on the "entable title field in the overviews" part? Where does one enable that?

Lars

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, May 25, 2011 8:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notify sender when empty subject received

Sure, that will work well! But you can also let your agents do classification on incoming tickets without subjects, just let them change the Title field. If you enable the Title field in the overviews, this will be enough.

Some other people might like to write emails with titles as "Help Me" or "Problem" or "Please assist" ... those would also need postmaster filters and/or classification... I guess the last option is best. -- Mike

On Wed, May 25, 2011 at 19:29, GARDAIS Ionel wrote:

...

Hi list,

I'd like to notify and drop any new mail received from a client when there is no subject in his mail.

What kind of configuration should I use ?

I was thinking of a combination of : - a postmaster filter forcing a special queue 'rejected-queue' - an auto-response for this queue saying that there must be a subject on their mails.

But I'm not sure it this will do the trick.

Any clues ? Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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