Hi all, Am 22.11.2009 um 02:52 schrieb Alexander Halle:
Leonardo Certuche wrote : [...]
I first tried decreasing the crontab time for the GenericAgent.pl: */2 * * * * $HOME/bin/GenericAgent.pl >> /dev/null But that seems not to work :( [...]
I think that there are two sorts of GenericAgent jobs, those who are configured in the GUI and saved in the database and those who are saved as separate files. I guess that the file jobs are called by the crontab line you modified and that there is a second GenericAgent call in the crontab with parameter "-c db" for the db jobs. So I assume that you use a db job and therefor have to modify the other GenericAgent call.
there are 2 cronjob definition files in OTRS. The one which is calling the GenericAgent.pl with "-c db" is executed every 10 minutes, keep this as it is so the GUI is not lying ;-) The other one is executing GenericAgent.pl with "-c 'Kernel::Config::GenericAgent'" ... this is an example config ... you can create your own Config Files in Kernel/Config/ (e.g. MyGenericAgentMoveSLATicket2Queue123.pm ... etc.) and let the cronjob execute this job as you need. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project