Hi Alex, On Tue, May 27, 2003 at 11:16:43AM +0200, Alex Mihicinac wrote:
Geez, me again :-) something more I discovered - If mail header has this params: Resent-To: xy@bla.com Resent-Date: Tue, 27 May 2003 10:56:34 +0200 Resent-From: someone@somewhere.com Resent-Message-Id: <20030527085634.A72CE42B53@mailmacine.com>
Then OTRS figures out correct "originate" From: address. So to clear this out i'd like to know, which mail headers OTRS checks? I can't find this info in documentation.
That's right, the Resent-To header should be checked with priority 1. I added the Resent-To check to the CVS (1.1 and HEAD tree). OTRS 1.1.2 will be released today. PS: The used mail headers are defined in Kernel/Config/Defaults.pm -=> PostmasterX-Header and the function to get the destination queue of new ticket is in Kernel/System/PostMaster/DestQueue.pm -=> GetQueueID().
Alex
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
Any news? :) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 105 Tage bis zum Gäubodenvolksfest! ;-)