Joe,
 
Sometimes cable and DSL providers require that your user name be in the format:
 
joe@ispname.com
 
instead of
 
joe
 
 
You also may have a DNS name resolution problem where your smtp host is not being resolved properly.
The only other thing I can think of is changing the default parameter for check MX record to 0 in your Config.pm file.
 
    $Self->{CheckMXRecord} = 0;
 
I hope this points you in the right direction
 
Brad
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Joe Fusco
Sent: Friday, August 26, 2005 9:51 AM
To: otrs@otrs.org
Subject: [otrs] SMTP Authentication

I’m running off a cable modem with the ISPs mail system.  I don’t have an email account set up with them for OTRS. I have OTRS running local since I am the only user.  I’m not worried about incoming mail. I can easily create the tickets by hand.  I would, however, like to have OTRS send out notifications of ticket creation, resolution, etc.

 

I modified the config.pm file yesterday to include the following:

 

    # SendmailModule

    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';

    $Self->{'SendmailModule::Host'} = 'smtp.[mailprovider].com';

    $Self->{'SendmailModule::Port'} = '25';

    $Self->{'SendmailModule::AuthUser'} = 'myusername';

    $Self->{'SendmailModule::AuthPassword'} = 'mypassword';

 

My email, using MS outlook and POP3, works fine.  When OTRS tries to send a message, I get “Authentication Failed.”  Is there some other setting I need to tweak or should I contact the cable company’s High Speed Internet helpdesk to see what I need to do to authenticate?

 

Thanks,

Joe Fusco