...and didn't RTFM when applying the latest update via rpm. After doing so, I saw that I should have backed up everything and shut down services prior to runnning the update. I have the correct Config.pm in place and ran SetPermissions.sh. Now, I can login and see OTRS tickets, but when I zoom on one, the tree of entries is visible, but each one is blank. And when I try to post a new one, it crashes: Can't write /opt/otrs/var/log/TicketCounter.log: at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. Yes, I'm a reckless moron, but is there anything I can do to salvage the situation? Thanks, Mike -- Mike Edwards, MIS Edwards Graphic Arts 2700 Bell Ave Des Moines, IA 50321 voice: 515.280.9765 x128 fax: 515.280.9631 e-mail: Mike.Edwards at ega.com text pager: medwards at vtext.com (160 char limit)