Re: [otrs] Assign incoming mails to existing ticket

26 Oct 2004

      Volker.Lipper@de.mecglobal.com schrieb:
...
take a look at the archive of the german list [otrs-de] there are some 
people just trying to collect the money to get this feature programmed....
That might be true, but there already exists a feature in 1.3.x:

     # PostmasterFollowUpSearchInReferences
     # (If no ticket number in subject, otrs also looks in In-Reply-To
     # and References for follow up checks)
     $Self->{PostmasterFollowUpSearchInReferences} = 1;

Serves me well.

hth,

Robert Kehl