Hi Tobias, Yes, I have 5 different queues set up, and all are in my queue list in the preference panel. Another user has the same five queues in their preferences too and he hasn't received any notification emails either. The 'admin notification' I was referring to was the New Ticket notification email, and yes I do have that selected as yes in the preferences panel. I receive mail if a ticket is modified, but not when it is initially created. Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Tel: +353 1 206 3010 Fax: +353 1 206 3017 www.alliedpensions.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tobias Lütticke Sent: 24 May 2007 13:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notfication email Hello, just for the sake of completeness: You do have the queue in which new tickets are created selected in 'My Queues' (Preferences panel)? Only then a mail will be sent.
receive a mail, but I don't. I receive mails if a ticket is altered, and also an admin notification mail will reach me no problem. It's only
I'm not sure what you mean by 'admin notification' and what the difference to the mail you expect to receive is. However, what does the log file say? Does OTRS claim to have sent the desired mail? May you need to turn the log output's detail level up ($Self->{Debug} = 9;). Cheers Tobias -- Tank: So what do you need? Besides a miracle. Neo: Guns. Lots of guns. -- The Matrix _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/