On 8/25/06, Lee Friedman <lee@stigroup.net > wrote:

Jeff,

Been testing and trying to get it working for several days now. I am running 2.0.4, and using fetchmail and PostMaster.pl to retrieve mail from a POP email account.

Lee

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeff Lansidel
Sent: Friday, August 25, 2006 12:06 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Automatically merging email responses into original ticket

Lee,

I didn't have to configure anything to make this happen, it was already set up that way. Have you tested it yet?

Jeff

On 8/24/06, Lee Friedman <lee@stigroup.net> wrote:

I was under the impression that OTRS could do this, but cannot find configuration options to set it up. Here is the scenario. A ticket is created via the Compose Email/new Ticket web page. An email is sent to the email address in the "To" field. The recipient of that email responds back, keeping the subject line intact, so that the Ticket Number remains (after Re:). I want OTRS when it receives the return email to merge the email into the original ticket. Is this possible, and if so, where is it configured.

Thanks in advance,
Lee Friedman

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