Re: [otrs] Email confusions?

Am So, den 02.05.2004 schrieb Mike Dent um 16:12: Hi,

However, I would like to assign helpdesk users & queues to the system, who will get mail for user@rt.mysystem.com , without having to have linux accounts setup on mysystem.com , is this possible?

At the moment if I email a email address I have setup on rt.mysystem.com like faults@rt.mysystem.com which points to the 'faults' queue, I get a bounce back:

Hi. This is the qmail-send program at mystsystem.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.

: Sorry, no mailbox here by that name. (#5.1.1)

Obviously I'd like this to go to the faults queue.

Before OTRS can get the email, it has to be accepted by the server's MTA (qmail as it seems). But it only accepts emails to valid accounts. It's not necessary to setup an account for every single queue, though, it will be sufficient to define mail aliases for every queue. For example: define that mails for "faults" should go to user "otrs". /etc/aliases (may be elsewhere) faults: otrs -- Daniel Seifert