[otrs] Broken LDAP auth

2 May 2006

      I believe that this has come up before, but I am seeing the following  
error after upgrading my Perl dist from 5.8.6 to 5.8.8

Can't locate object method "new" via package  
"Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
CustomerUser.pm line 42, <PRODUCT> line 8.

All of the authentication was working before the upgrade, so I'm not  
sure what may have broken here.  FYI I'm running otrs 2.0.2. and I am  
authenticating to AD.

All the modules are installed as per bin/otrs.checkModules.

Here is the LDAP part of Config.pm...

# CustomerControlPanel Settings
     $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'};
     # AD/LDAP
     $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
     $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
     $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
     $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
     $Self->{'AuthModule::LDAP::SearchUserDN'} =  
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
     $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
     $Self->{'Customer::AuthModule'} =  
'Kernel::System::CustomerAuth::LDAP';
     $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- 
ad-4.caymas.com';
     $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
     $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
     $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
     $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';

     $Self->{CustomerUser} = {
     Module => 'Kernel::System::CustomerUser::LDAP',
     Params => {
       Host => 'ptlm-ad-4.caymas.com',
       BaseDN => 'cn=Users,dc=Caymas,dc=com',
       SSCOPE => 'sub',
       UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
       UserPw => 'XXXXXXXX',
     },
CustomerKey => 'sAMAccountName',
     CustomerID => 'mail',
     CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
     CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
     CustomerUserPostMasterSearchFields => ['mail'],
     CustomerUserNameFields => ['givenname', 'sn'],
     Map => [
       # note: Login, Email and CustomerID needed!
       # var, frontend, storage, shown, required, storage-type
       [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
       [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
       [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
       [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
       [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
     ],
   };
}

I can provide additional details if needed.

[otrs] Broken LDAP auth

James Dehnert