easy !
in SysConfig, set *PostmasterFollowUpSearchInBody* to yes,
On Fri, Dec 16, 2011 at 11:46 AM, Robert Woodworth
Present config, an email that generates a ticket will get an automatic response with the ticket ID# but the others CC on the message that generated the ticket don't. When those people hit "reply", being that OTRS is in the recipient list, each of those messages generates ANOTHER ticket. (sigh)
Is there a way to tell the system to send the ticket# to all the CC list as well as the originator ?
I spend a significant amount of time merging tickets together.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Thursday, December 15, 2011 4:31 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] broken url on messages
On 15.12.2011, at 17:52, Robert Woodworth wrote:
Ive been a sysadmin long enough Im pretty ashamed to have made that error...
I've setup my report tool to connect to https://support.mydomain.com/otrs/rpc.php, trying to use the API after an upgrade. It took me a week to recognize that I should use *.pl instead of *.php ....... luckily I don't report to anyone for this system so I am still the admin for this box ;-))))
Cheers, Nils -- http://webint.cryptonode.de / a Fractal project
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