Hi !

ok, IŽll have a look.
Just a question before I start.
I donŽt want to have that "CC-Recipient" in all response documents, just in a special response template !?
Can I realise it, with your solution ?

Best regards, Stefanie Krueger

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Date: Thu, 29 Nov 2012 10:37:00 +0100
From: Neil Simpson <nadsys@gmail.com>
Subject: Re: [otrs] Answer-Draft with CC-Recipient
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
                <CAD-pqJZbVXMoFf-EL4WbnCyUSqnL+isARLvZMJAtm91QyeCYjQ@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

A simple example.
                               <input type="hidden"
name="CustomerTicketCounterCcCustomer" value="4"/>
                               <input type="hidden"
name="CcCustomerTicketText_1" value="john@john.com"/>
                               <input type="hidden"
name="CcCustomerTicketText_2" value="mark@mark.com"/>
                               <input type="hidden"
name="CcCustomerTicketText_3" value="steve@steve.com"/>
                               <input type="hidden"
name="CcCustomerTicketText_4" value="Chris@chris.com"/>
                               <input type="hidden"
name="PreSelectedCustomerUser" value="1767"/>
                               <input type="hidden"
name="SelectedCustomerUser" value="1767"/>
                               <input type="hidden"
name="ExpandCustomerName" value="2"/>


On Wed, Nov 28, 2012 at 6:08 PM, Gerald Young <crythias@gmail.com> wrote:

> you need to simply set the Cc value to the address(es) you need. Yes, I
> said, "simply". As in, if you understand how the templates assign the
> values, you just need to assign it to "Cc". It's all javascript.
>
> Take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=16729 for
> a brief introduction to form logic.
>
> Then look up how to assign values to a form based upon an id for an
> element.
>
>
> On Wed, Nov 28, 2012 at 11:36 AM, <S.Krueger@aswo.com> wrote:
>
>> Hi Gerald,
>>
>> I would like to use templates. But there I?ve not options to set the
>> CC-Recipient. Or ?
>>
>> Best regards, Stefanie Kr?ger
>>
>>
>>  Von: otrs-request@otrs.org An: otrs@otrs.org,  Datum: 22.11.2012 12:58
>> Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von:
>> otrs-bounces@otrs.org
>> ------------------------------