Re: [otrs] broken url on messages

15 Dec 2011

      Err, ummm, oops...

I found something wrong with my FQDN....  (turns beet purple)

I interpreted FQDN to mean "Domain Name" when it SHOULD be set to be 
"Name of the host including its full domain name"

Ive been a sysadmin long enough Im pretty ashamed to have made that error...

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils
Leideck
Sent: Tuesday, December 13, 2011 8:14 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] broken url on messages

Hi Robert,

please provide the Kernel/Config.pm and Kernel/Config/ZZZAuto.pm (one single
A) files. Remove the passwords but keep other config values.

On 13.12.2011, at 23:04, Robert Woodworth wrote:
...
I found all that stuff under the ZZZauto file
The sender name is correct
The domain is correct
The admin mail is correct.
Whats broken is the path to the zoom window on the ticket.
It seems that my OTRS cant cope with the situation where OTRS & the mail
server are different machines.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Steven Carr
Sent: Tuesday, December 13, 2011 12:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] broken url on messages
Look in Sysconfig under Framework -> Core
Set the FQDN, AdminEmail, NotificationSenderEmail etc.
Steve
On 13 December 2011 04:29, Robert Woodworth 
wrote:
I know Ive botched something in the config, but I cant find where.
This is the issue:
Email address is otrs@domain
Correct URL is http://otrs.domain/otrs
URL appended to email messages:
http://domain/otrs/index.pl?Action=AgentTicketZoom;TicketID=1916
Anybody have an idea WHAT I screwed up ?
Ive been looking at this for weeks and Im up a tree.
(plaintively: "Help?")
Cheers, Nils
-- 
http://webint.cryptonode.de / a Fractal project

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