On Monday, May 10, 2004 3:10 PM
Daniel Seifert
Am Mo, den 10.05.2004 schrieb Robert Kehl um 14:15:
As you can see, the attachments were sorted in in a completely wrong order. Just an hour later I extracted the email from ~otrs/var/INBOX.Backup.2004-05, changed the sender to my email address and piped it into the system again (it doesn't matter whether via "cat email | procmail" or "cat email | bin/PostMaster.pl"). And now the email is displayed correctly:
How did you formerly receive the eMail?
The same way.
I can hardly believe you're injecting your emails into OTRS by cat'ing them. Was it PostMasterPOP3.pl, or .procmailrc piping to Postmaster.pl or which other, usuable way?
Actually it becomes more and more strange. I sent the email again to me several times. On average, one out of three or four emails are wrong, although * they are created from exactly the same source * the list of attachments is in the same order and has the same links (except for the article number obviously) * and the entries in article_attachments all look ok and identical
Please enable debugging to get more info. Set $Self->{Debug} = 9; in Kernel/Config.pm and Kernel/System/PostMaster.pm.
BUT every now and then one of the mail's attachments can not be opened according to their name.
Thereby you mean, by clicking on xyz.pdf you open file-1, the text? As you described? Or are there other errors, too?
It's a mystery :-(
Life is, too. :-)
Could this be a very strange browser problem (I'm using Opera)? But my colleague (using Safari, based on khtml/konqueror) reported the same problem once. And as the screenshot I posted earlier shows, at least once the attachments were actually sorted incorrectly.
No, this I believe to be out of focus. To ensure this, cross-try the same ticket on several browsers next time you find one. Also, you should receive the very same result each time you
I'm confused.
Me three.
It hasn't happened lately, btw, although this may just be because we do not generally receive a lot of mails with attachments. I've added another backup rule to procmail prior to any modifications to the mails and will keep an eye on it to get a 'clean' copy where I can reproduce it.
Great idea. Could you post the recipe, just for the archives? This would help the more unexperienced users now and in future, I guess. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388