[otrs] Re: Tickets shown on "my queues" view

Petar Kazakov schrieb:

If you ask me, you can edit your system to do that filtering for you in the /Kernel/Modules/AgentTicketQueue.pm. You can edit that file to exclude the tickets with pending state (or what ever state you want).

Peter

could this not be a trap then to forget tickets? --Shawn