Lock, add a note or reply to the ticket and it will change to open.



On 28 February 2012 17:23, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:
Hello everybody,

I have a question:

I´m agent, how to change ticket state new to open.

thanks

Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155


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