Problem 1 for temporal solution;
problem is the OTRS::ITSM Incident and Problem Management package, i
uninstall pacgake and message box is nope. :( but Stats module is
saying "Software error:
Can't locate object method "new" via package
"Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate"
(perhaps you forgot to load
"Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate"?)
at /opt/otrs//Kernel/System/Stats.pm line 2232.
"
and i remove all ITSM Package but Stats problem is not solution. i am
using old otrs database 2.3.3 by ITSM, i think problem is this point.
i am reinstalling all ITSM Pack and i live bound "A Message should have a body"
OTRS Developer problem is OTRS::ITSM Incident and Problem Management
package, please check and repair shortly. good days
2009/11/8 Ayhan Hacıoğlu
hi all;
Problem 1- my otrs version is ITSM:1.3.2 under 2.4.4 Framework. my problem is; i am writing some one text at a ticket close in body section and i am clicking submit button after system is saying message box window "A message Should have a body". this problem is seems like to be http://lists.otrs.org/pipermail/otrs/2009-September/028350.html but this article is very old versions otrs. please help me
Problem 2- i will integrate otrs with opennms, i have read many documentation but i dont solution. i have error text
"Nov 7 23:28:06 destek OTRS-CGI-10[2872]: [Error][Kernel::System::Package::_CheckModuleRequired][Line:2005]: [Sat Nov 7 23:28:06 2009] Lite.pm: Attempt to reload SOAP/Constants.pm aborted.#012[Sat Nov 7 23:28:06 2009] Lite.pm: Compilation failed in require at /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Lite.pm line 3425.#012[Sat Nov 7 23:28:06 2009] Lite.pm: BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Lite.pm line 3425. Nov 7 23:28:06 destek OTRS-CGI-10[2872]: [Error][Kernel::System::Package::_CheckModuleRequired][Line:2012]: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed!"
SOAP::Lite, SOAP::Date latest version is installed, i run otrs.checkmodules script and not problem all modules is installed.
Please help me.... :)