I should actually clarify this a bit, I don't really want to change the current outgoing admin notification, instead i want to add a second one just for this queue...and i cannot see a way to do this without hacking the code a bit.... ________________________________ From: otrs-bounces@otrs.org on behalf of Isaac Gonzalez Sent: Mon 2/23/2009 8:24 PM To: otrs@otrs.org Subject: [otrs] changing outgoing admin email address notifications forcertain queue hi, otrs 2.2.4 running great... i added a new queue with a different email address, and also configured a new postmaster pop3 account for this queue. Incoming email works fine to the queue, as well as customer notifications when composing an answer or changing ticket status, etc....I was wondering if there was a way to change the admin notifications to instead get sent from this new email address instead of what is configured in the system's configured "smtp from", when customers send an email to create a ticket. Customers will not be creating tickets thru the customer web front end...they will only be sending emails to the new email address. any guidance appreciated... -Isaac