Not on the dashboard, but easily done in search.
-----Original Message-----
From: Jason Dupuy
Sent: Thursday, 29 October 2009 7:45 AM
To: otrs@otrs.org
Subject: [otrs] Dashboard - Closed Tickets Module
Has anyone created a "closed tickets" section on the dashboard?
Would be nice to have a quick place to see closed tickets for the day...
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Keith Meyer
Sent: Wednesday, October 28, 2009 1:27 PM
To: otrs@otrs.org
Subject: [otrs] Triage a ticket
Hello,
I was wanting to know if there is a way to 'triage' a ticket so it would
require a person (manager, supervisor, etc) to approve it before it is
sent on to the agents?
Thank you,
Keith Meyer
