
28 Jul
2008
28 Jul
'08
5:12 a.m.
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of locked tickets, if so, please point me in the right direction if I have it wrong.
It's an easy point to miss. "Locked" means "Somebody is working in this, don't touch it". Think of it as "assigned". Your supervisor needs can be fulfilled if you enable the statusview. Search for it in Admin -> Sysconf. -- Lars