hi,

I cant find possibility to hold original subject of the ticket.

i found the next two, but these are option to how latest subject of the artricle.

<OTRS_AGENT_SUBJECT[20]>

To get the first 20 character of the subject (of the latest agent article).

<OTRS_CUSTOMER_SUBJECT[20]>

To get the first 20 character of the subject (of the latest customer article).

thanks

norbert