Hi, 'OTRS Notification Master' can be changed through the Sysconfig framework. For FQDN, I had to make changes in $OTRS/Kernel/Config.pm ... search for '$Self->{'FQDN'}' I always like to restart otrs and all dependant services (Mysql & Apache) to make 100% sure all changes apply. HTH Laurent At 07:49 AM 11/28/2005, Lee A. Connell wrote:
Hi All,
I am looking for a place to change the default FROM: address (otrs@<FQDN>) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn't seem to have worked. Is there a web address to manage this through the gui?
What do I need to do to change the from: email address, display name and signature?
ß---------------
OTRS Notification Master [otrs@ammo-server.ammocomp.com]
Hi Lee,
a ticket [2005112501000056] is assigned to you by "Chrissy".
Comment:
http://ammo-server.ammocomp.com/otrs/index.pl?Action=AgentZoom&TicketID=6
Your OTRS Notification Master
----------à
Thanks,otrotrs
Lee Connell Field Service Technician
15 Main St. Suite 10 Littleton, NH 03561 603-444-3937
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.8/184 - Release Date: 11/27/2005
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com