Re: [otrs] LDAP(AD) + UserSyncLDAPMap

8 Jul 2009

      Hi,

givanName, sn and mail are valid fields on LDAP(AD).

According my configuration, I've posted below, and compared with many
other examples I can't see a reason why it is not synchronizing. I've
seen some people saying it worked from them in a previous version but
when they upgraded it stopped to work.

I was wondering if it a bug on version 2.3.4 and if anyone experienced
the same problem.

Thanks

Fernando

________________________________

From: Leong Tat Lee [mailto:leongtat3110@hotmail.com] 
Sent: 08 July 2009 04:38
To: otrs@otrs.org; Fernando Frediani (Qube)
Subject: RE: [otrs] LDAP(AD) + UserSyncLDAPMap

________________________________

Date: Tue, 7 Jul 2009 16:13:44 +0100
From: fernando.frediani@qubenet.co.uk
To: otrs@otrs.org
Subject: [otrs] LDAP(AD) + UserSyncLDAPMap

Hi fernando,

I have encounter this error before "Panic! No UserData".

For your information if you were to use ldap to authenticate your user,
you need to get them sync to the local database before they can login to
the agent site.

Below error i suspect it was the synchronisation issue. Try to browse to
your ldap and check out on the field below such as givenName, sn, and
mail.

It will not work if one of the field i mention above is not preset at
LDAP. As the sync process needed the info to create the authenticate
user at the local DB.

Hope this help.

Thanks. 

Guys,

I've trying to configure my OTRS (version 2.3.4) to authenticate Agents
against a LDAP server (Active Directory actually)

It works fine for users which were already registered at the DB before
the LDAP config. It authenticates correctly only the users that belong
to the OTRS_agents group and also set their permissions and groups
depending if they belong to OTRS_agents.

Problem I have is that If it is a new user created on AD it doesn't
authenticate and get the famous message "Panic! No UserData". I have
already tried to change some specific settings but it never does
correct.

I will put right below the settings I am not sure of and further below
my full config with regards LDAP Authentication. Can someone give me a
hand on it?

$Self->{UserSyncLDAPMap} = {

    UserFirstname => 'givenName',

    UserLastname => 'sn',

    UserEmail => 'mail',

  };

Not sure if for version 2.3.4 the correct is "UserFirstname" or simply
"Firstname" and the same for the others

$Self->{UserSyncLDAPGroups} = [

       'users',

  ];

Is the "users" there the table at the DB where the data is being synced
TO or the group on my AD where the data should be pulled out ?

$Self->{'AuthModule::LDAP::GroupDN'}=
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

  $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

Are the two last lines correct? "member" or "sAMAccountName" or
"memberUid"

And "DN" if I am using Active Directory.

Below my full LDAP config:

Thanks in advance.

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

  $Self->{'AuthModule::LDAP::Host'} = 'hostname';

  $Self->{'AuthModule::LDAP::BaseDN'} =
'ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

  $Self->{'AuthModule::LDAP::GroupDN'}=
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

  $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

  $Self->{'AuthModule::LDAP::SearchUserDN'} = 'bind-user;

  $Self->{'AuthModule::LDAP::SearchUserPw'} = '*************';

  $Self->{UserSyncLDAPMap} = {

    UserFirstname => 'givenName',

    UserLastname => 'sn',

    UserEmail => 'mail',

  };

  $Self->{UserSyncLDAPGroups} = [

       'users',

  ];

    # UserTable

    $Self->{DatabaseUserTable} = 'users';

    $Self->{DatabaseUserTableUserID} = 'id';

    $Self->{DatabaseUserTableUserPW} = 'pw';

    $Self->{DatabaseUserTableUser} = 'login';

  $Self->{'UserSyncLDAPGroupsDefinition'} = {

'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net' => {

            'users' => {

                rw => 1,

            },

            'faq' => {

                rw => 1,

            },

            'stats' => {

                rw => 1,

            },

        },

    };

   $Self->{'UserSyncLDAPRolesDefination'} = {

        # LDAP group

'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net' => {

            'users' => 1,

            'faq' => 1,

            'stats' => 1,

            },

    };

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