Hi, Stefano.<br>Could you give us more information why you need your new tickets owned by other agent? It might well be that your purpose is achieved by other OTRS features easier.<br><br>Regards,<br>Anton Gubarkov.<br><br>
<div class="gmail_quote">2008/11/5 Stefano Milziadi <span dir="ltr">&lt;<a href="mailto:pepozzo@gmail.com">pepozzo@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi!<br><br>When a customer open a new ticket, this is assigned to the agent: root@localhost<br>I want that new tickets are assigned to other agent (for example: Mark Twain), but i don&#39;t know if i have to modify the Generic Agent settings or i have to modify other settings.<br>

<br>I&#39;ve 2 queue that, in theory, should be used by 2 agent. But, both are assigned to root@localhost.<br><br>Thanks<br clear="all"><font color="#888888"><br>-- <br>Stefano Milziadi<br><a href="mailto:pepozzo@gmail.com" target="_blank">pepozzo@gmail.com</a><br>


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