Re: [otrs] Changing Agent Ticket Search template

17 Dec 2008

      Thanks a lot Michiel you are a star ***

Could you tell me where in the documentation does it talk about the HTML templates because I never saw it when I looked at the documentation? It only talked about the graphical user frontend and the perl and xml files at the backend.

Thanks again :-)

--- On Wed, 17/12/08, Michiel Beijen  wrote:
From: Michiel Beijen 
Subject: Re: [otrs] Changing Agent Ticket Search template
To: bis_d@yahoo.co.uk, "User questions and discussions about OTRS." 
Date: Wednesday, 17 December, 2008, 1:31 PM

Bis,

You can edit the HTML for this page here:
otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

2008/12/16 bis :
...
Dear fellow members of the OTRS community
I am trying to change the search template for agents
("/otrs/index.pl?Action=AgentTicketSearch") but I am not sure
which file I
need to change. I just want to delete some text fields and move a few
fields
around.
Can I make the changes from the graphical configuration frontend or do I
need to change a ".pm" file?
Many thanks in advance
Bis
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